Shipping policy
At Aliciacha, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below to understand how and when your items will arrive.
1. Shipping Coverage
We currently offer domestic shipping within the United States only. We do not support international delivery at this time.
2. Order Processing Time
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All orders are processed within 1–2 business days after payment confirmation.
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Orders placed before 2:00 PM (EST) on business days are typically processed the same day.
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Orders placed after 2:00 PM, on weekends, or on holidays will be processed on the next business day.
3. Estimated Delivery Time
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Standard shipping time is approximately 3–5 business days after dispatch.
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Delivery times may vary slightly depending on your location and courier service performance.
4. Shipping Carriers
We primarily ship through:
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USPS (United States Postal Service)
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UPS (United Parcel Service)
The carrier is selected based on your shipping address and package size for optimal efficiency.
5. Shipping Fees
We are pleased to offer free standard shipping on all orders. There are no hidden fees or handling charges—what you see is what you pay.
6. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email that includes your tracking number.
You can monitor your shipment’s status directly on the USPS or UPS websites using your tracking number.
7. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our support team as soon as possible. We’ll work closely with the shipping carrier to resolve the issue promptly.
8. Address Accuracy
Please ensure that your shipping address is correct at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete address details.
If you have questions or need assistance with your shipment, feel free to contact us:
📧 Email: help@aliciacha.com
Thank you for choosing Aliciacha—we’re here to make your home more comfortable, one delivery at a time.