Return policy

At Aliciacha, we’re committed to your satisfaction. If you're not completely happy with your purchase, we're here to help. Please review our return and refund policy below to ensure a smooth and transparent process.

1. Eligibility for Returns

We accept returns for most items within 30 days of delivery. To qualify for a return:

  • The item must be unused, unassembled, and in its original packaging

  • The product must be free of damage, scratches, stains, or signs of wear

  • A proof of purchase (e.g., order confirmation or receipt) must be provided

Please note: Mattresses, assembled furniture, and items marked as final sale are non-returnable.

2. Return Process

To initiate a return, please contact our customer support team at help@aliciacha.com with:

  • Your order number

  • The reason for return

  • Clear photos of the item (for condition verification)

Once approved, we will provide you with return instructions, including the appropriate return shipping address.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or was incorrect.

  • We strongly recommend using a trackable shipping method to ensure safe delivery of your return.

  • We do not accept returns sent without prior approval from our customer service team.

4. Refunds

Once we have received and inspected your return we will process your refund within 2 business days.

  • We will notify you via email regarding the status of your refund.

  • If approved, your refund will be processed to your original payment method within 5–7 business days.

  • Original shipping fees (if any) are non-refundable, except in cases of our error (e.g., damaged or incorrect item).

5. Damaged or Defective Items

If your order arrives damaged, defective, or with missing parts, please contact us within 48 hours of delivery. Include:

  • Order number

  • Photos of the packaging and damage/defect

We will work with you to offer a replacement, repair, or refund as appropriate.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

7. Cancellations

Orders can be cancelled within 12 hours of purchase. After that, your order may already be in process and may require you to follow the return policy.

If you have any questions or need assistance, feel free to contact us:

📧 Email: help@aliciacha.com

Thank you for shopping at Aliciacha — your comfort is our priority.